Help & FAQs

For any card activation issues, please email your card number, contact details and a description of your issue to members@witchery.com.au. Please do not call your local Witchery store.

How to Get a Witchery Card

How do I get a Witchery card?
Collect a card from any Witchery store and activate it in store or online.

What if I live overseas?
Send your full name and address details to members@witchery.com.au and we will arrange to get one to you. This option is ONLY available for international or remote/regional customers.

What if I have lost my card?
Firstly you should cancel your card at members.witchery.com.au by logging into your member profile and following the 'lost card' instructions. You can then pickup a new member card from your local Witchery store and connect it to your member profile online, again by signing in and following the 'replace card' instructions.

Activating My Card

How do I activate my Witchery Card?
You can activate your Witchery Card in store or online by going to members.witchery.com.au and following the instructions.

Can I use my Witchery Card without activating it?
The card MUST be activated for your transactions to be connected to your member profile and receive rewards. Transactions made on inactive cards will only be kept for 7 days.

I don't have or want to give out my email address
When you earn reward credits we need to be able to let you know - email is the quickest way for us to do this. Anyone can get a free email address at www.gmail.com, www.yahoo.com or www.live.com. A valid and unique email address is a requirement of our loyalty program. You can still find out about Witchery sales and offers by visiting our website, following us on Twitter or becoming a Witchery fan on Facebook.

I share my email account with someone else
In order to make sure each individual member gets rewarded fairly it is important that an email address is only ever attached to one card and member profile at a time. A valid and unique email address is a requirement of our loyalty program. We suggest that you get an extra free email address at www.gmail.com, www.yahoo.com or www.live.com.

I don't have or do not want to give out my mobile phone number
If we can't reach you on your email address we may need to contact you via SMS or call you directly to administer your membership. A valid mobile number is a requirement of our loyalty program. You can still find out about Witchery sales and offers by visiting our website, following us on Twitter or becoming a Witchery fan on Facebook.

How do I let Witchery know when my details have changed?
Simply go to members.witchery.com.au and login to your profile. You can make any changes to your details by following the instructions on your member profile page.

How do I replace my old card with a new card (If lost, stolen or otherwise)?
Simply go to members.witchery.com.au and sign in using your existing membership details (email and password). Once logged in, there is an option to Replace Card at the bottom of the page – select this option and follow the prompts.

Purchasing With My Witchery Card

How do I make purchases with my Witchery Card in store?
Simply present your card at any Witchery store (excluding all Australian and New Zealand concession stores; David Jones, Ballantynes and Smith & Caughey's) when making your purchase and they will scan your card when making a purchase.

Can I use my Witchery Rewards at any Witchery concession stores?
No, Witchery Reward can be redeemed at any Witchery concept stores in Australia, New Zealand and Singapore but cannot be redeemed in Witchery concession stores. Rewards can, however, be earned when shopping at any Witchery concept and concession store.

Can I use my Witchery Card to buy from your online store?
Yes, simply login with your email address and password when completing your purchase at the online checkout. Your contact details and any available reward credits will be available to you to finalise the transaction. NOTE: reward credits will only be used when you transaction is processed, and not when your order is lodged. If you use any reward credits at another witchery store before your online order is processed then those credits will no longer be available and a Witchery staff member will contact you to make alternative payment arrangements.

How will I be notified of any rewards?
You will be notified by email when you receive a new reward, and when any unused rewards are about to expire. So keep an eye on your inbox and check into your member profile page regularly.

If I return an item will it be taken from my purchase history?
Yes, once an item is returned it is removed from your purchase history and will also not be included in qualifying you for rewards. Rewards are only issued after the normal return period to take this into account.

Can I earn more rewards when I have used rewards as part of my transaction?
Rewards cannot be earned using other rewards as part of the transaction. E.g. If a member transacts using $120 in cash and $35 in rewards, they are not entitled to the $15 reward for members who spend over $150 (despite the transaction adding up to over $150), the member must spend $150 in total excluding any rewards.

Gift Vouchers

Does purchasing a gift voucher count towards receiving any rewards?
Yes, the value of any gift voucher you buy goes towards your purchase history and may qualify you for a reward.

When I purchase something using a gift voucher does count towards receiving any rewards?
Yes you can, but only the purchase of the gift voucher will apply to your purchase history, when you use it to pay for an item that amount won't be counted twice.

Can I buy gift vouchers for myself?
Yes you can, but only the purchase of the gift voucher will apply to your purchase history, when you use it to pay for an item that amount won't be counted twice.

Silver members

How do I become a Silver member?
From February 8th 2012 - February 7th 2013, any member who spends $1,000.00 or more within this period will qualify to become a Silver member. From the date you qualify as a Silver member, you will receive Silver member benefits for one year. To maintain your Silver Status, you must continue to spend $1,000.00 per annum from the date you became a Silver member. NB: Silver member rewards and benefits can be earned in 2012 and may be subject to change. You will be notified via email (via the email address provided on sign up to member program) when you have successfully been made a Silver member. In addition, you will be notified when you have spent $500 and $750 to advise how close you are to becoming a Silver member.

What is the difference between a Silver Member and Loyalty Member?
All members receive the following benefits:

Receive a $25 reward when you spend $250
Receive a $15 rewards when you spend $150
Receive a $20 reward when you shop online for the first time
Receive a $20 Birthday reward
Receive a $20 bonus reward when you spend $100 on WitcheryMan
Free shipping when you spend $200 online
A further 5% off sale merchandise and preview sale events
10% off all endota spa services and products in store and online (Australia only)
Be first in the know about our latest collections and up-to-the-minute fashion news
Plus more exciting rewards and benefits to surprise and delight!

Silver members will receive all of the above in addition to:

$100 reward on entry to Silver member status
Free Shipping online - always
10 day expiry extension on all rewards
Exclusive Silver member events and previews
1 hour endota spa treatment valued at up to $120 (Australia only)

How will I know I am a Silver member?
You will be emailed your new status as soon as you have met the requirement of spending $1,000.00 within a year. Additionally, you will be able to go into store and ask a staff member to look into the member system to review your profile or simply log in to your member profile online at www.witchery.com.au/members to view your status.

How does the Silver status work?
Silver members must spend a minimum total of $1,000.00 within a 12 month period from the 8th February 2012. Cumulative spend is calculated on a daily basis, with your first purchase amount being the start of your rolling total. If you reach $1,000.00 within a rolling 12 month period, you will become a Silver member. All terms and conditions held under Witchery members online at www.witchery.com.au/members also govern Silver members.

What happens to my status if I return an item?
In the event the member’s spend total drops below the $1,000.00 due to returns within the 12 month period, Witchery reserves the right to revoke the Silver status due to breach of Silver member conditions. If any member terms and conditions are also breached, Witchery reserves the right to revoke any membership. Witchery reserves the right to refuse or terminate membership of the Silver status without prior notice or reason and in its absolute discretion.

How do I track my Silver status?
Login to your member profile at www.witchery.com.au/members to view your current Silver status. You will be able to view your cumulative spend and how far away you are from earning Silver status. You can also ask a staff member in store to check your profile and find out your status. Remember to always show your loyalty card when making a purchase to ensure transactions are recorded against your profile.

How do I use my 10% off endota spa services and endota products?
You may receive 10% off all endota spa service treatments and endota branded products in Australia only. You must show your Witchery member card in store at endota spa or enter the promotional code provided in your personal member email to receive the 10% discount. 10% off endota spa services and endota products cannot be used in conjunction with any other offer unless otherwise indicated.